Refund policy

Return & Refund Policy

At LifeGear, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and include its original packaging.

Please contact us before returning any product. Do not send a return directly to the address shown on the original shipping package, as this may be a supplier or fulfillment facility and may not be able to process your return.

Once your return request is approved, we will provide instructions for the next steps. Customers should not send products back without receiving return instructions first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide your order number along with photos or other information showing the issue.

If the claim is approved, we will provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. Any applicable restrictions will be stated on the product page or communicated when you contact us.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Refunds

Once an approved return is received and inspected, we will notify you about the refund decision. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Contact Us

To request a return, refund, replacement, or cancellation, please contact LifeGear through the contact information provided on our website. Please include your order number and the email address used to place the order.